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Need help with Prism Launcher? Our community has multiple spaces where you can get assistance with installation, troubleshooting, and general questions.

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Community Support Channels

Discord Server

Join our active Discord community for real-time help and discussions

Matrix Space

Connect with us on Matrix for open, decentralized communication

Subreddit

Visit r/PrismLauncher for community discussions and support

GitHub Issues

Report bugs and request features on our issue tracker

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When to Use Each Channel

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Discord & Matrix

Best for:
  • Quick questions and real-time help
  • Community discussions
  • General troubleshooting
  • Sharing experiences with other users
The Discord server and Matrix space are bridged, so messages are synchronized between both platforms. Choose whichever platform you prefer!

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Reddit

Best for:
  • Longer-form discussions
  • Sharing tips and tricks
  • Community showcase
  • General questions that might help others

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GitHub Issues

Best for:
  • Bug reports - Found a reproducible issue? Create an issue!
  • Feature requests - Have an idea for improvement?
  • Technical discussions - Deep dives into specific problems
Before creating a GitHub issue, please search existing issues to avoid duplicates. Include as much detail as possible: your OS, Prism Launcher version, and steps to reproduce the problem.

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Tips for Getting Help

  1. Provide details - Include your operating system, Prism Launcher version, and what you were trying to do
  2. Check logs - Many issues can be diagnosed from log files
  3. Search first - Your question might already be answered in our FAQ or documentation
  4. Be patient and respectful - Our community members are volunteers helping in their free time
  5. Follow the Code of Conduct - We maintain a welcoming, harassment-free environment for everyone

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Additional Resources

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Code of Conduct

All community spaces follow our Code of Conduct. We pledge to make participation a harassment-free experience for everyone, regardless of age, body size, disability, ethnicity, gender identity and expression, level of experience, education, socio-economic status, nationality, personal appearance, race, religion, or sexual identity and orientation. Instances of unacceptable behavior may be reported to community leaders via email at coc@scrumplex.net.